Returns & Refunds
We want you to be happy with your order. Everything we prepare is handled by our team and, where appropriate, cut and made to order.
Fresh & made-to-order products
As our fresh meat and other perishable products are prepared specifically for you, we cannot accept returns or cancellations simply because you have changed your mind.
This does not affect your legal rights. If your order is faulty, incorrect, not as described or there is a genuine problem with the quality, please let us know as soon as possible.
Where possible, please keep the product refrigerated and retain the packaging. A photo can also be helpful when we are looking into an issue.
Non-perishable products
For eligible non-perishable items purchased online, you may have a 14-day right to cancel under the Consumer Contracts Regulations. Items must be unopened and in their original condition. This does not apply where the item has been opened or where an exception to the cancellation right applies.
Changes & cancellations
If you need to change or cancel an order, please contact us as soon as possible. We will always do our best to help, but once a fresh product has been cut or prepared specifically for your order, we may not be able to cancel it.
If there's a problem
Please contact us on 01202 605172 or sean.griffsbutchers@outlook.com and we'll look into it with you.
We'd much rather have the opportunity to put something right than leave you unhappy with your order. Depending on the circumstances, this may include a replacement, re-cut, refund or another appropriate solution.
Nothing in this policy affects your statutory rights under UK consumer law.
Griffs Family Butchers Ltd
175 Lower Blandford Road
Broadstone, Dorset
BH18 8DH
01202 605172
sean.griffsbutchers@outlook.com